Year: 2012

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The Growing Range of Sugar

The competition in business is so tight that only few could make close to the audience. Every industry has companies that are very competitive in terms of customer management. There is no doubt that proper handling of customers is the secret behind the success of a company. Everyone knows what good customer management is and business ideas have popped out from their brains to help the business grow.


CRM solutions



Handling customers is not that easy like you think, especially for those who just started their business. Building a brand image requires every aspect in the line of customer management in order to last eternally. If you really want to retain the trust of your customers, then you must be a good manager for customer transactions. One way of helping achieve this is to go for customer management relationship (CRM) solutions. Known as one of the leading competitor in the CRM market, SugarCRM has what you want. The Sugar software is developed to provide ease in terms of customer service and management. It is devoted to helping customers find satisfaction in a company where they put their trust on. Good customer management depends on the people interacting with the customers. Of course, there are several factors that you need to consider to strengthen the loyalty of the customers. One of the most important things you need to do is to provide customers with the solution that really meets their interests and demands, and the Sugar Software incorporates everything from marketing to all business processes to ensure that customers are made happy by what the company or users are doing.



The Sugar software has features designed for better use with no complexity attached. The features include project and reports management, sales and leads tracking and opportunity management. Everything is made simple for you to be able to have greater convenience. In fact, the Sugar company has partnered with several CRM-related companies around the world to expand what it is capable of. Also, SugarCRM is continuously making updates on its CRM solutions to keep customers and partners updated. This will allow customers to have strong focus, thus strengthening their loyalty for the CRM software.



The Sugar software has a free version and paid version. It is made open source so that everyone can enjoy. Of course, its paid version has expanded functionalities intended to fully make the best for your business. More and more are embracing the services of the Sugar company. Reportedly, the number of the customers of SugarCRM is increasing and there is no way to tell what number it could take to make it the number one CRM provider in the global CRM market. Besides, the company is always aiming to be the best of the bests and is solely dedicated to increase customer satisfaction beyond your expectation.

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SugarCRM Proves a Great Competitor in the CRM Market

Business is life and people are making ways just to get into the world where money grows. An individual who operates a business knows what should be needed in order to be successful. New electronic devices continue to dominate the life of businesspeople and so does the computer software.

Customer relationship management (CRM) is the key to the growth of a business. Try to forget the importance of CRM and you will find your business in the dark. A business should always be equipped not only with the key people, but also with the perfect techniques. And CRM software is just what it needs to boost business image. SugarCRM has been one of the strong contenders in the CRM market. It is a provider of customers relationship management solutions intended to help business grow. With several partners across the globe, SugarCRM has received numerous awards that proved its strong existence in the CRM market.

The Sugar Development covers significant business processes designed to make the best for a company. These processes include customer service management, sales management, team work, marketing activity control, Analytical records and administration and settings. Extensibility has been the greatest strength of Sugar. As it develops modules in addressing diverse needs of every business, it continues to devote itself to social media, integrations and customizations for better use.

SugarCRM is a leader when it comes to CRM. The company expands its range globally by offering new products and services to its customers and partners. Many describe SugarCRM as a vital factor for the success of their business and the Sugar software never fails to show what it got. Every company requires something that is suitable to its business planning and Sugar is always dedicated to meet every requirement that a company needs.

Moreover, the Sugar CRM software was created to provide flexibility to every user, making it very easy to handle all business transactions. When it comes to marketing, Sugar is no doubt a competitor in marketing all the aspects in the field. Not only does the software provides easy to all teams across business departments, it also helps all staff to cooperate and coordinate to achieve all business objectives. In addition, SugarCRM is committed to increase customer retention to the highest level. Of course, the loyalty of every customer is what makes it strong and long lasting. Every satisfaction it gets from its customers makes it grow to the point that it demonstrates eagerness to show something new. With new business ideas along with the help of new technologies, SugarCRM is strengthened by its commitment to grow internationally while allowing every business to embrace what it is capable of showing in the CRM market.

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SugarCRM’s Fruitful 2011

SugarCRM has been in a progressive state since its inauguration. It gained several accomplishments as its offerings continue to embrace the way a business grows. And 2011, the world’s leading CRM provider has achieved growth in its record billings, illustrating a series of accelerating increase in its sales. This growth is depicted by the continued success of the company in expanding its global presence. SugarCRM has become one of the strong CRMs in the world with more than 1 million CRM users and a hundreds of channel partners.

SugarCRM made a dramatic financial performance in 2011 as a result of the increased adoption of the Sugar software worldwide. This is also attributed to the new product features that enable the advancement of the company into the enterprise market. The growth in SugarCRM’s billing increased by 28 percent in the last quarter of 2011 over the previous quarter. This also rose to 92 percent over the same period in the preceding year in which the cash flow was turned positive. Driven by strong growth in its top-line billings, net cash was also turned positive in the full year 2011.

The company has been strategically poised for ongoing success in the CRM market as it delivers another remarkable year. Increased CRM adoption is driven across industries and markets as the company offers the best solution to its partners, channel network and of course, the clients.

According to industry analyst firm IDC, in the year 2011, the company sales in the global CRM market was 9.2 billion dollars as it welcomed more customers around the globe. The new SugarCRM customers seen in the fourth quarter of 2011 include Radio Mitre, Bankai Group, Tulip Telecom Ltd., Coface Services, Kaut-Bullinger, Hilco Appraisal Services LLC and Powwownow.

The main reason why the number of Sugar Partners is increasing is the strong capability of SugarCRM to help them become more effective and efficient when it comes to tracking customers, allowing them to increase the satisfaction of their customers to the highest level.

Expanding the channel network is the main focus of the Sugar Company. This is driven by the aim of SugarCRM to meet the growing demand for customized CRM solutions. Also, strong results in the fourth quarter were delivered by the company’s investment in channel growth across all regions in which North America showed a dramatic growth. Fourth quarter year-over-year billings growth also reached 124 percent following the opening of SugarCRM’s APAC headquarters in Sydney, New South Wales, Australia in the same year.

Of course, the success of the Sugar’s channel partners has been the prime force of the company’s remarkable growth. Moreover, SugarCRM’s received product leadership awards in 2011 following its deliver of two major product releases in the year.

SugarCRM will remain competitive in the CRM market as it continues to improve its offerings to its valued customers and partners.

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Sugar 6 solution: The Power of Sugar

As the world continues to turn with time running so fast, companies and other businesses are seen to have more focus on building strong relationship with their customers. They have been making improvements and enhancements in their products and services in order to get appreciation and satisfaction from their beloved targets.

According to several surveys, customer service tops on the list of customers being surveyed. This is due to the fact the customers want more than what they desire to have and businesses know the need for this.

The most dominant topic in the market is the Customer Relationship Management (CRM) software. The CRM software has changed the way businesses treat their customers, clients and prospects. They have been aided on how to track their customers and potential clients. And one leading provider of CRM solutions is SugarCRM. The software from SugarCRM has been helping numerous companies around the globe in the way they do business, most especially when it comes to customer relations and service.

The Sugar company has come with the development of Sugar 6 solution, making it easy to understand and operate a CRM system. With its ease of use, openness and flexibility, Sugar 6 is making the best of what it has. SugarCRM embraces the concept that a CRM system should be easy to understand and flexibility instead of being complicated. This software not only saves time but also boosts productivity, and that is what it is all about. Affordability is what the Sugar software always maintains.

Being flexible is what the Sugar 6 is designed for. Known to be a long time leader in the CRM market globally, SugarCRM has partnered with several companies, one of which is Danmar Computers SRL which is mainly focusing on business software development. It has been centering its attention to getting high satisfaction from its customers, enabling it to increase customer retention levels.

Sugar 6 runs on any cloud service platform and incorporates the services from online social networking sites such as Facebook and Twitter, making more attractive to businesses that aim to get ahead of the competition when it comes to managing customers. Effective management of customers is the number one priority for businesses. That is why Sugar has made it the vital factor for all of the enhancements it is offering.

You can always have the necessary elements that are beyond the expectation of your business. Sugar has been always there to guide you to the right path for success. The Sugar software is devoted to providing you the best and the ultimate happiness for your business to grow.

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Sugar is for Small Business Too

Business requires perseverance, determination, time management, dedication, faith and love. You will never have a successful business if you do not have these essential elements. The world has been constantly changing and businesses have been making new steps to strengthen the way they communicate with their customers and clients. The advent of new technologies makes it easier for companies to improve their business. However, there are some key points to remember when establishing a small and young business.

A business is never without customer relations management. The customers are the most important factor that businesses need to secure. Without them, do not expect your business to grow or even start. New solutions have emerged in response to the strong demand for customer retention and loyalty. Customer relationship management solutions are developed and intended to help a business strengthen its relationship with customers, prospects and clients. A leading provider of customer relationship management (CRM) solutions, SugarCRM has come its way to exceed what a company expects from a software that is designed to make customers happy.

Commonly, CRMs are being used by big organizations and profiled businesses. However, things have changed and the CRM market has entered the competition among small and medium sized enterprises (SMEs). The SugarCRM company made it sure that both large corporations and SMEs are given with the same and equal benefits that its CRM software offers. Many are getting satisfaction from the way the Sugar software works. Not only it gains high recognition from different software companies around the globe, the Sugar software is awarded in different software service categories.

There is nothing that can beat when there is preparation in terms of business competition, and the Sugar software can really help you improve the way you prepare for your business, most especially when it is just young or just starting. You really need to attract your target customers to the products and services that you offer. Sugar is not only a simple software that manages information on your customer transactions. It has also features that are much focused on marketing.

Now that people are much engaged in social networks, Sugar has incorporated commonly used online social networking sites such as Facebook, Twitter and LinkedIn into its capabilities so it would be easy for your growing business to reach the customers you want. And what is more? Sugar is consistently making enhancements and improvements just to make it sure that its sure is always reliable, updated and easy to use.

Never think that only huge organizations are using this software because even SMEs are now incorporating it into their systems. Sugar helps you get bigger gains as it is dedicated to help anyone in business.

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New Updates to Sugar 6.4

The introduction of Sugar 6.4 comes with new enhancements, better features and other dramatic changes.

Now, let’s talk first about the enhancements in Calendar.

Below are the new 6.4.0 Calendar features.

• Item dragging and dropping ability
In Calendar, items can now be dragged and dropped for better utilization.

• Quick form creation and editing
Information on any Calendar item can be modified in Quick Edit forms.

• Navigation ability within Calendar through the use of calendar view

With minimized mouse clicks, users can navigate to any date through the calendar view.

• Changing ability in the first day of the week in monthly views.

Modifications in month-view of Calendar can be displayed.

• Individual Tasks, Calls and Meetings color codes.
Easy recognition and identification in Calendar.
For the enhancements in Admin.

There is an addition of users and employees modules to Studio that are fully customizable. There are also changes in the option for Edit Fields in which Fields Editor is displayed in tabular form.
Changes in Platform.

Upload directory is now separated from cache directory while javascript files and other generated files are moved to cache directory. The custom directory has become the new home for persistent configuration files such as encrypted data files from cache. Also added are unified application programming interfaces for cache and upload directory.

There have been changes to all web service application programming interfaces with the release of Sugar 6.4. query validation has been improved in an effort to promote better use and help enhance multiple databases. There is also a limitation to the use of subqueries in all web service calls.

CSS Sprites is one of the new additions to CSS used in version 6.4. Intended for boosting web performance, Sprites is able to reduce the number of http requests being made by the browser to the server. Thus, only one request will be made to the server for big images consisting of all other small images, leading to a faster loading of web pages. Also, this has become very beneficial for those who are having slower internet connections as this as less bandwidth consumption.

Moreover, language specification and alt text in HTML headers are included in 508 compliance for much improved parsing of images.

Platform Components for 6.4.x

Supported Browsers

Safari 5.1

Internet Explorer 8.0 and 9.0

FireFox 3.6 stable version

Google/Google Chrome latest version

Supported Applications

Lotus Notes 7.0, 8.0, 8.5

Microsoft Word 2003, 2007

Microsoft Excel 2007

Microsoft Outlook 2003, 2007, 2010

Support Platforms

Windows 3 or later

Mac OS/Linux/Unix

IBM i

Database

Oracle 10g, 11g

DB2 9.7

MySQL 5.1, 5.5

SQL Server 2005, 2008 R2

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A Comparison of Sugar Editions

SugarCRM editions include Sugar Startup, Sugar Professional and Sugar Enterprise. All of the editions have the features such as advanced security, email integration, team selling, support and marketing automation, full sales, social CRM and workflow automation.

In addition, they have regular back-ups for all customer/client information and include unlimited API Calls. Supporting 22 different languages, these editions are either on cloud-based or on-premise deployment. Scroll further down the page to see a side-by-side comparison of the editions.

 

 

 

Startup Edition Professional Edition Enterprise Edition
Sales & marketing Sales & marketing Sales & marketing
Activity Tracking & History Activity Tracking & History Activity Tracking & History
Lead Tracking Lead Tracking Lead Tracking
Web-to-Lead Capture Web-to-Lead Capture Web-to-Lead Capture
Opportunity Tracking Opportunity Tracking Opportunity Tracking
Customizable Sales Process Customizable Sales Process Customizable Sales Process
Document Attachments Document Attachments Document Attachments
Salesforce Automation & Forecasting Salesforce Automation & Forecasting Salesforce Automation & Forecasting
Mass Email Campaigns & Tracking Mass Email Campaigns & Tracking Mass Email Campaigns & Tracking
Target Lists & Automated Follow-ups Target Lists & Automated Follow-ups Target Lists & Automated Follow-ups
Analytic Snapshots Analytic Snapshots Analytic Snapshots
Visual Workflow Visual Workflow Visual Workflow
Standard & Custom Reports Standard & Custom Reports Standard & Custom Reports
Advanced Reporting
Daily Activities & Social CRM Daily Activities & Social CRM Daily Activities & Social CRM
Email & Reminders Email & Reminders Email & Reminders
Task & Activity Tracking Task & Activity Tracking Task & Activity Tracking
Group Calendaring Group Calendaring Group Calendaring
Mobile Access: Android / iOS Mobile Access: Android / iOS Mobile Access: Android / iOS
Company Forums Company Forums Company Forums
Facebook/LinkedIn/Twitter/Google+ Facebook/LinkedIn/Twitter/Google+ Facebook/LinkedIn/Twitter/Google+
CRMSync: iOS, Android, OS X, Outlook CRMSync: iOS, Android, OS X, Outlook CRMSync: iOS, Android, OS X, Outlook
Google Apps Integration Google Apps Integration Google Apps Integration
Skype Integration Skype Integration Skype Integration
Citrix GoToMeeting Integration Citrix GoToMeeting Integration Citrix GoToMeeting Integration
Order Management Order Management Order Management
Product Catalog & Inventory Tracking Product Catalog & Inventory Tracking Product Catalog & Inventory Tracking
Quote Management Quote Management Quote Management
Sales Orders, Invoices & Payments Sales Orders, Invoices & Payments Sales Orders, Invoices & Payments
Purchase Orders & Bills Purchase Orders & Bills Purchase Orders & Bills
Shipping & Receiving Shipping & Receiving Shipping & Receiving
Quickbooks Integration (additional fee applies) Quickbooks Integration (additional fee applies) Quickbooks Integration (additional fee applies)
Price Books
Project Management Project Management Project Management
Tracking Project Tasks Tracking Project Tasks Tracking Project Tasks
Gantt Charts Gantt Charts Gantt Charts
Resource Management Resource Management Resource Management
Expense Reports Expense Reports Expense Reports
Standard & Custom Project Charts Standard & Custom Project Charts Standard & Custom Project Charts
Time Sheets & Booked Hours Time Sheets & Booked Hours Time Sheets & Booked Hours
Customer Support Customer Support Customer Support
Service Contracts Service Contracts Service Contracts
Case Management Case Management Case Management
Customer Support Email Management Customer Support Email Management Customer Support Email Management
Joomla 24/7 Self-Service Portal/eStore Joomla 24/7 Self-Service Portal/eStore Joomla 24/7 Self-Service Portal/eStore
Bug Tracking Bug Tracking Bug Tracking
Knowledge Base Knowledge Base Knowledge Base
Community Forum Community Forum Community Forum
Customization & Configuration Customization & Configuration Customization & Configuration
Access Control via Roles & Teams Access Control via Roles & Teams Access Control via Roles & Teams
Drag ‘n Drop Screen Layout Editing Drag ‘n Drop Screen Layout Editing Drag ‘n Drop Screen Layout Editing
Customized & Scheduled Reports Customized & Scheduled Reports Customized & Scheduled Reports
Workflow Automation Workflow Automation Workflow Automation
Module Designer
PDF Form Designer
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A Comparison of Sugar Editions

Sugar
Professional


$40

user/month
billed annually*

Sugar Professional
includes:

  • Sales automation and forecasting
  • Marketing lead management
  • Support automation
  • Call center automation
  • Reporting & Dashboards
  • SugarCRM Mobile
  • Cloud or on-premise deployment
  • 15GB storage
  • Unlimited Studio customizations
  • Unlimited online support

* Minimum annual subscription starts at $4,800/year,including 10 user licenses.

Sugar
Enterprise


$65

user/month
billed annually**

Sugar Professional functionality plus:

  • Enterprise opportunity management
  • Enterprise forecasting
  • Customer self-service portal
  • Custom Activity Streams
  • Native SQL reporting
  • Phone support
  • 60GB storage
  • 2 sandbox instances (On-Demand)

** Minimum annual subscription starts at $7,800/year, including 10 user licenses.

Sugar
Ultimate


$150

user/month
billed annually

Sugar Enterprise functionality plus:

  • 24×7 support
  • Assigned Technical Account Manager
  • 250GB storage
  • Up to 5 sandbox instances (On-Demand)

 

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Sugar Opens Cambridge Office: The Growing Global Presence

Customer relationship management solutions provider SugarCRM has opened a new facility in Cambridge, England as part of its efforts to have robust growth globally. The fastest growing CRM company in the world, SugarCRM has been expanding through the products and services it offers to its customers. It has been providing CRM solutions intended to help companies grow to the highest level and assist them with their sales activities and customer management processes.

New Area for Innovation

The new office will be located in Cambridge’s most dynamic technology center. The company, which is headquartered in Cupertino, California, decided to open the new site to meet the needs of its customers and partners in Great Britain and to increase its presence in Europe. The company wants to ensure that its customers and clients are effectively assisted with best outcome for their business activities.

With strong focus on technological innovation, SugarCRM wants to increase its business revenue while improving the satisfaction level of its existing customers. It describes Great Britain as its largest market outside Germany and the United States. The decision of SugarCRM to open the Cambridge site is mainly fueled by Cambridge University, along with growing demand for cloud computing and software as a service (SaaS).

SugarCRM’s IBM Partnership

SugarCRM has just announced its partnership with IBM for the SmartCloud platform. The alliance, which SugarCRM hopes to last, will boost its ties with IBM in providing services and products to the CRM community. The company believes that the new office in Cambridge will have a dramatic impact on its business as it aims for global expansion with growing number of customers. Also, the company attributed the success it is experiencing to the increasing number of CRM customers worldwide as well as the strategic relations with tier one businesses. It adds that its goal for increasing its range in the said area is imperative, allowing it to further enhance its offerings and services.

An overview of Sugar

SugarCRM has been selected as the only open source solution for customer relationship management deployments in the public sector. The opening of the new office will mark Sugar’s launch of its initiatives for capturing all enterprises and businesses that are still not using CRM solutions. Sugar is partnering several CRM businesses which have helped it to translate the Sugar software into over 40 languages, making it to be globally adopted by customers and companies worldwide. Furthermore, SugarCRM offers packages to help new clients improve their productivity through professional support with knowledge transfer and configuration. It is highly dedicated to help CRM businesses to collaborate as a team with quick response time to customer inquiries.

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SugarCRM Collaborate With IBM: Sugar 6.3, SugarLogic and SmartCloud

SugarCRM has included its programming interface, SugarLogic, to make its software become more extensible and customizable. Through this interface, a workflow driven by process can be created by the users directly inside the customer relationship management application. This interface can easily adapt depending on the actions of the end users and what information the screen displays.

A leading open source provider of CRM solutions, SugarCRM has released its new Sugar 6.3 version and made partnership with IBM on the SmartCloud platform to gain more advantage in the CRM market’s tough competition. The software from SugarCRM was anointed by IBM as the first CRM system for the SmartCloud platform following the recognition of Sugar as an IBM Alliance Partners for cloud services. The general availability for the Sugar Software running on the SmartCloud enterprise platform was certified andannounced by SugarCRM.

SugarCRM’s Software with IBM’s SmartCloud

The collaboration between SugarCRM and IBM was announced in the effort of making the Sugar 6 available on the SmartCloud Platform. The integration of the Sugar software with the IBM’s platform allows clients to have all the advantages that a private cloud environment has to offer while securing the benefits of advanced CRM solutions.
SugarCRM wants to be a part of the 7 billion dollar-line business for IBM, which has been making dramatic steps to reach into a specific area of the market. The partnership with IBM is hoped by SugarCRM to give credibility among enterprise-class consumers, some of who still see its open source applications as an alternative solution that does not have the features to fit mainstream business transactions.

Version 6.3 Features

In this new 6.3 version, enhanced management capabilities and administration control are provided to users to better the way they handle business processes. Another main factor in this version is the improvement of the performance to the user interface based on its Ajax. It is noted that the ability to import information in a seamless way is one of the most necessary aspects to a user when a new CRM system is adapted.

A wizard has been created to facilitate information import process by letting users import contact details wherein the capability to programmatically make updates via SugarLogic and other programming tools is added. This makes the possibility of updating the contacts of users in large numbers. Substantial improvements were also made by SugarCRM to SugarLogic, allowing users to create a much more fine process-driven business work flow.

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SugarCRM Software: The Fastest Growing Solution for Your Business Problems

With the competitive world that keeps growing, manual processes are not the only main area where business activities are restricted to. As the scope of information technology systems to better the management of quotes, leads, marketing campaigns, cases and sales opportunity increases, customer relations management (CRM) software has become a pivotal factor in combining people, business processes and technology to keep customers and clients satisfied with the products and services offered.

The software from SugarCRM is one of the fastest growing business solutions to manage customers and clients. Because of being an open source designed for customer relationships management, the Sugar software is used by businesses of different sizes globally to manage their marketing, sales and customer support. There are thousands of people are subscribing to the editions of the SugarCRM software, which proves that global companies have heavy reliance on Sugar to grow sales, executive marketing strategies, create customer business applications and retain clients. Offering an on-demand software-as-a-service solution, SugarCRM assists customers for the deployment of Sugar on-site without taking high risks.

Looking for the Right Sugar Expert

Sugar can be deployed by users whether in public or private clouds such as Rackspace, Amazon Web Services, and IBM cloud if they want more flexibility. However, you should look for the right experts of SugarCRM possessing the experience and specific knowledge in customizing and integrating SugarCRM with your business process when deploying the software in your business.

Perhaps the best first step to make when tapping a Sugar Expert is ensuring that the professional holds partnership with the Sugar Company. The high level of partnership in Sugar is the SugaCRM Gold Parnership, which is only given to organizations and companies having the strong desire to achieve business growth. Organizations awarded with this partnership can obtain benefits such as MDF, integrated marketing campaigns, marketing plans and qualified leads.

In addition, make sure that continuous support is offered by the SugarCRM expert to your business. This could make the functioning of the Sugar implementation become smooth as usual. Mostly, there are professional service groups or organizations operating as SugarCRM experts. These groups may have effectively developed their own customers relationship management practice. They may also have extensive experience and expertise, making them to be very reliable when advising customers, clients and prospects on how the CRM software functions and offers advantages to their business.

Some of the basic features of the Sugar software are email integration with MS Outlook, activity tracking, account and contact info management, opportunity handling, reporting and handling. These features are fully designed for CRM purposes. Thus, you can always have ease in handling your customers with Sugar.

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Grow With What Sugar Has to Offer

The SugarCRM software has been considered by many as the best solution when it comes to facing issues related to customer relationship management. You can have the best by choosing Sugar for the development of your sales, the accomplishment of promoting marketing steps, the satisfaction of your prospects and existing customers and launch of your personalized business applications.

Knowing the SugarCRM Development

The Sugar is a very incredible application since it is designed to make progress and growth in a company through good customer relationship management. Business planning and strategies are created in the form of good customer handling. The known versions of the Sugar software are Professional, Community and Enterprise. These versions are enabled to easily adapt and fit all businesses of different sizes. Sugar Development also covers Internet hosting, making all companies to conveniently execute installation on their own server.

The web hosting of Sugar keeps up with the integrity of high quality and good performance whenever a client instance is upgraded by the developers of Sugar. Furthermore, adverse consequences of the enhancements on the modifications of users are successfully avoided.

There are SugarCRM forums that allow the Sugar community to connect with each other. In this way, they can share their experiences, insights and problems involving their use of the Sugar Software.

Sugar Customization

SugarCRM developers are well facilitated by Sugar’s open source architecture, making the software to be more ready for installation into business procedure and for customizations. In addition to configuration functionalities, SugarCRM customization is assigned for the delivery of good service to purchasers. Business activities such as sales procedures are becoming more improved with the aid of SugarCRM integration. The Sugar company executes effective approaches to systematically compete with its competitors in the customer relationship management market.

The SugarCRM software is dedicated to help the sales department in following new clients and prospects, marketing campaigns, leads, revenue matters and sales projections. There is no way for a business to achieve growth without the loyalty and retention of its customers. And SugarCRM can always help in giving full satisfaction and gratification to customers, clients and prospects. The Sugar software not only improves the ways in management and interacting with customers, it also ensures a successful CRM strategy to effectively support CRM processes.

Sugar integrates with your business ideas to provide effective solutions for every problem that involves customers. Sugar is best for any business wanting to achieve growth for long term. Embrace what Sugar has to offer and make your business grow to the highest level.

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Let Sugar Take Your Business to the Highest Point

SugarCRM is a customized and flexible environment providing powerful customer relationship management features. SugarCRM provides businesses and organizations with what they need to increase the loyalty, the value and the satisfaction of their customers and prospects.



With broad support for marketing, sales, comprehensive reporting, intuitive customization tools, and support processes, SugarCRM helps companies improve their revenue growth and sales performance by providing the tools needed in identifying and tracking opportunities, managing accounts, creating and monitoring forecast and pipelines and launching successful selling initiatives. Additionally, SugarCRM allows sales representatives to work offline and online through mobile access and Microsoft Outlook Integration. It combines its functions and features with maximum customizability and flexibility, allowing businesses to leverage a customer relations management software that can easily adapt to unique client-facing processes. With SugarCRM, companies and organizations can make their marketing campaigns become more profitable and successful. Not only it empowers marketing executives to deliver accurate segmentation, SugarCRM also creates and produces solutions, initiates effective email campaigns and organizes leads from multiple sources.



 

SugarCRM Dashboard

 



 

While centralizing customer requests across different channels, SugarCRM enables support and service teams to make solutions for customer complaints in a consistent, prompt and professional way. With CRM support from Sugar, managers are allowed to examine incident frequency and analyze the responsiveness and performance of team members. They are provided with the insight into how to improve the delivery of service continuously and how to increase customer retention. Moreover, the Sugar software includes robust analysis and reporting capabilities to allow executives and the team to evaluate business performance, identify critical metrics and quickly determine sales opportunities across all client and prospects-facing departments.



To satisfy the data needed by users within different functions and roles, reports and charts can be fully customized. It is able to deliver collaboration features beyond the capabilities of other CRM solutions in the market. Enabling true cross-business communication and providing syndicated third-group content, Sugar permits teams in marketing, sales and support departments to coordinate in activities such as sharing documents and other related information and tracking the status of projects.



Through a comfortable environment provided by Sugar, developers can make rapid CRM solutions customizations to meet the specific needs of their business. With the design tools that the Sugar software has, users can have easy and quick definition of workflows and other business-related processes. Eventually, they can integrate SugarCRM with all their business systems while setting access privileges based on profiles, user roles and more.

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From SugarCRM’s Launch to Successful CRM Solution Offerings

Introduction

SugarCRM has been the leading provider of open source customer relation management (CRM) solutions for businesses of different sizes in the world. The Sugar Software offers cost effective and more flexible alternative than any proprietary application in order for it to quickly adapt to any working environment. The open source software architecture of SugarCRM enables companies of all sizes to customize and integrate all business transactions in a very easy way for building and maintaining more income-generating relationships. The deployment options offered by SugarCRM include on-premise, on-demand and appliance-based solutions that are designed for suiting the needs of customers with regards to integration, security and configuration.

A Brief Historical Overview of the Company

Founders Clint Oram, John Roberts and Jacob Taylor launched the company on April 1, 2004 to introduce an open source project to SourceForge. There were only 10 employees when the company started. 149 dollars per user per year was charged for a set of support services in accompanying the free open source software. The first 2 million dollars financing was raised by the company in August 2004. By September of the same year, the free Sugar Open Source was downloaded in more than 25 thousand copies from SugarForge. Board member Larry Augustin was appointed by the company as its interim chief executive officer following the departure of founder John Roberts in May 2009. In July 2010, the company released the SugarCRM version 6 with new features including easier installation, a PHP application and better mobile device integration.

The Business Model of SugarCRM

The business model of SugarCRM is tiered in three. The company provides the basic open source solution application and sells the Sugar professional version including more enhanced features such as Microsoft Outlook Integration. It then offers the enterprise version of Sugar with disconnected mobile support, support for Oracle, customer self-service as well as system integration functionalities for businesses aiming for achieving full customer relation management software potential.

Sugar Editions

The CRM software editions of SugarCRM include Sugar Enterprise, Sugar Professional and Sugar Community Edition which originated on the Lamp stack of MySQL, Apache, Linus and PHP. The can also adapt other platforms that are capable of delivering PHP, MySQL and Apache such as
Solaris, Windows and Mac OS X.

Why Sugar

The SugarCRM software is designed to offer devoted hosting abilities through Sugar On-Demand that handles maintenance and upgrades. It is made for businesses that find comfort with housing their customer data outside of their firewall without a support from an information technology staff for managing their CRM systems. All the advantages of hosted applications are provided to customers with the added flexibility in migrating to an appliance or on-site solution from a hosted service. A more secure environment is offered by Sugar On-Demand compared to other hosted CRM software solutions because there is an independent management of application, data and API.
All hosted CRM software may not meet the needs of a business because of the growing complexity in terms of business processes. The Sugar Sofware is the only CRM software on the CRM market that provides a seamless transition to an on-site, open source deployment.

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Identify Your SugarCRM Solutions Provider

SugarCRM is a provider of open source Customer Relation Management (CRM) systems which companies in the world use in streamlining the processes of their customer management. Robust CRM solutions are being provided by the developers of open-source SugarCRM systems for the integration of information systems designed for planning, scheduling and controlling activities related to sales in an organization or business.

Available in both commercial and free versions, the SugarCRM software covers call centers, technical support, marketing campaigns and sales force management in any company. It creates an effective feedback process by smoothing the communication between a business and its prospects.

Launched in 2004, the SugarCRM Company still emerges on top despite the tight competition in the market. This is mainly due to its use of PhP Language as well as the CRM functionalities it provides such as tracking of leads, sales management and project management. The SugarCRM software is very flexible that it can perfectly run on various operating systems like Max OSX, Windows and Linux. Also, the popular web services IIS and Apache are supporting the program.

Because of the strong demand for CRM solutions, different industries from retail to BPO to Heathcare have been using the software to better their relations with their customers and prospects. The growth of the CRM market prompts the emergences of SugarCRM solution providers. These people or companies are dedicating to providing customized solutions to address the needs of their clients.

If you want to deal with a good SugarCRM software provider, make it sure that that provider provides with support and training programs for users, conducts periodical review sessions, does system integration as well as hosting, installation and the maintenance of the software on hosting servers. They should be able to include advanced search capabilities and elaborated supervision of company information to further improve technical support and to provide centric forms to the CRM users.

Importantly, you must have the idea on how helpful the SugarCRM program is to you and to your business. The most notable advantage of using SugarCRM is that there is a free version which allows you to make integrations and customizations without incurring cost on the application. Providers of the SugarCRM software must be devoted to giving the best customer management tools for their clients. They should increase the business lead sources while maintaining the satisfaction of their clients. Moreover, they should understand the behaviors of the customers in the aim of improving profitability and promoting long term growth.