Author: Andreea Onica

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The Sales Capability of SugarCRM

The ability of sales department to make sales is the main reason why a company achieves growth. The growing need for effective sales and marketing strategies is responded by the increasing popularity of customer relationship management (CRM) systems. A leader in providing CRM software worldwide, SugarCRM knows what is best for the sales department. With the upcoming release of future versions such as SugarCRM 6.6 and SugarCRM 7.0, the Sugar software incorporate online social network sites to increase its marketing and sales functionalities. Not only that. Users are given the power to access their business anywhere and anywhere with the SugarCRM Mobile.

So what are the advantages and benefits that SugarCRM can impart to the objectives of every sales department within the company?

First and foremost, with several effective features, SugarCRM ensures a user-friendly interface. All users are prevented from worrying about the confidentiality of their data as SugarCRM makes it sure that all business information is completely secured. Plus, the levels of productivity are enhanced with reduced downtime and turnover. The CRM system also promotes easy and simple reporting and collaboration to allow the sales team to have valuable insights when it comes to sales growth. Moreover, the software is downloadable for on-premise use or as a Software-as-a-Service.

What is more? The Sugar software is very versatile as it is compatible with PHP, Apache, MySQL and Linux. It is designed to fit to all requirements that any business can have because it comes in different editions: the Sugar Community Edition, Sugar Corporate, Sugar Enterprise and Sugar Ultimate.

It is best when it comes to tracking customers since it makes sales and marketing management easier. In fact, the software is intended for easy bug fixing to make sure that all users are well-assisted. With SugarCRM, all processes from content syndication to document and project management are simplified. This shows how user-friendly the Sugar software is.

Sharing of information on all customer activities has become easier among the staff in the sales department. Through sales leads and email marketing campaign management, everything in the sales process would be always smooth for growth. What is another good about it is that data sources are able to be integrated with Sugar to serve organizations of different sizes effectively. Also, external emails can be imported and archived into Sugar, especially when using Import Wizard.

Businesses are not in the position to disappoint or strain their relationship with their customers. Without clients and clients, every business has got to take nothing but ashes and waste. The growing demand for strong customer services is what the SugarCRM software is all about. It is designed to address every issue related to customer relationships management.

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The Upcoming Release of SugarCRM 6.6 and the Best Sugar Enhancements

The new SugarCRM 6.6 delivers new benefits that improve customer interactions and also build
customer brand. This is the first On Demand only release. Also in this new version the changes required
to the marketing collateral are limited
Below we have presented the list of improvements brought by SugarCRM 6.6:
New Customer Support Portal UI & Admin Tools:
– Attractive modern interface
– Logo and color scheme are configurable
– Import of new registered portal users as inside leads
– More options for users, including internalization
– Global search enabled
– List and detailed view options configurable from within Sugar
PDF Template Editor
– WYSIWYG editor
– Create PDFs system wide (not just quotes)
– Assign PDF templates to teams
Changes to the creation of Meetings and Call Records
– Creation of recurring meetings from modules
– Enable search for contact and lead invitees by account
Global Search Full System Indexing notifications
– Admins are notified when complete
Spell Check available in TinyMCE Editor
– Applies to creation of all HTML messages and templates
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Customer Relationship Management (CRM) Software: Benefits and Advantages

The Customer relationship management (CRM) system is the trending solution used by businesses across the globe for increasing the satisfaction level of customers and clients. These business solutions are designed to help companies of all sizes to effectively interact with their clients. They are also intended to enhance all business processes and transactions to speed up the flow. In fact, the CRM software market has been achieving dramatic growth since its emergence. Many have tried and almost all are satisfied of what a CRM software can bring to them.

The name itself, customer relationship management system is a system integrated by a company into its business to strengthen their interaction and communication with customers and clients. Businesses are becoming aware of the importance of having a strong customer relationship. This is due to the fact the businesses are useless if there are no customers or clients. You can barely imagine how a business could live longer if it has a strained relationship with its customers. That is why companies are diving into the market to get the best software that fits their specifications.

CRM systems are created for all industries. They do not select a specific type of business line as it is applicable to all. Whether you are in an industry for health care, steel, mobile phone, business process outsourcing or electronic devices, you can always gain what benefits and advantages that a CRM system can offer.

The number of the providers of CRM solutions has been growing also. This is in response to the growing demand for CRM solutions for business growth. In fact, CRM providers, such as SugarCRM, have been making steps on how to improve the functionalities and capabilities of their products. SugarCRM has been a leader in providing the best and effective CRM solutions in the world. It has partnered with several related companies to strengthen its presence worldwide. Besides, it has received several awards that depict how effective and efficient its products are. The company is growing and continues to provide products and services that meet the interest and demands of its valued customers and prospects.

It is very obvious that the main goal of a CRM system is to enhance the communication and relationship between an employer and its customers. However, there are areas in which a CRM system can play a major role. Personnel management and coordination is the one aspect that business esshould consider. A CRM system would be useless unless it is used effectively by the users. That is why CRM solutions are made to ease the tasks of the staff. Through the CRM software, employees are able to communicate effectively with each other. Also, managers and supervisors can monitor the activities of their staff to determinate their efficiency and effectiveness.

Moreover, business-to-business transactions are well-benefited by the CRM software. It is not only designed to improve the communication with customers and within the business for it is also aimed to enhance the ties of a business with other friend or related businesses. Thus, it allows strong friendship while ensuring improved personnel management and customer relationship.

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How Good SugarCRM Open Source Is

SugarCRM created an architecture where users of its Sugar Software across the globe can help in building a product that is more useful and of a higher quality. SugarCRM is focused on maintaining a high standard approach towards creating a great relationship with its valued customers and prospect clients. The company embraces the open source model to allow the availability of its product to all users. It thinks that this way would be the best way to attract more consumers from different industries.

SugarCRM makes open source CRM offerings to incorporate every possible type of feature that customer relationship management solutions can have. It allows users in a wide range of business industries contribute to what it takes to be the best software in the world. Because SugarCRM software is open source, users are able to customize easily because the availability of the source code to developers is free. This is particularly in demand to business enterprises of different sizes to make a customer relationship management tool that meets their specifications and interests. Also, users can rapidly make bug fixes and updates with what the open source CRM offers. Free support data for the system is offered since the SugarCRM software is support by a great user base and a bunch of online user communities. This method allows people to interact to solve problems in a much easier and comfortable way.

When it comes to cost efficiency, SugarCRM will never leave a hole in your pocket as it continues to offer products and services at available cost, even free for its free version. It opposes to vendor lock-in style in which upgrades are forced as well as licensing concerns. SugarCRM abolishes all possible artificial restrictions that vendors impose to place customers and all users in control. Because it is open source, it is rest assured that it meets all the needs and demands of its customers. As the demand for professional open source software continues to grow, businesses are using it not only for strengthening customer relations, but also for marketing purposes.
Based on PHP language, SugarCRM is very easy to learn and adapt. Its position as the leading provider of Open Source CRM system has attracted several companies aiming to be its partners. In fact, it has been in a partnership with businesses from Asia, Europe, Latin America, and North America.

Open source promotes innovations and supports the aim of every user to have the best experience that they should have. Customers are allowed to take control of their future by having the full access to the source code of Sugar. They are authorized to run Sugar products anywhere and anytime, making Sugar to be the widely adapted CRM system in the world. The company believes that by providing open source capabilities, customers would be happy to go beyond what they expect.

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Sugar 6.5: The New Features, Improvements and Enhancements

SugarCRM has been a leading customer relationship management (CRM) solution provider making dramatic changes to its products and services for continued high level customer satisfaction and loyalty. Its Sugar Development versions are never been in a cease period as it continuously makes updates. Now the Sugar company plans to release the new Sugar 6.5 version with improvements and enhancements that users should not miss.

The new enhancements, features and capabilities are set in Calendar, CRM solutionsUser Interface, Email Archive, Sugar Logic and Sugar Mobile Plus. These changes are designed to meet beyond what users would like to have and think. These would ensure that the Sugar software is at the highest level when it comes to providing the best. The Sugar company is proud of what improvements it has made to its CRM solutions. In fact, it consistently delivers the things that its customers want. It is committed to attracting more customers aiming to have high satisfaction from the Sugar software which has been absorbed by most of the companies around the globe.

Major Changes

A navigation bar was created to provide what three numbers can offer. The Module Tabs, Quick Creation Button and User Actions were intended to be mixed into a single button. This depicts one of the major
changes that can be seen in Sugar 6.5.

In Detail Views and List Views, the Actions menu options were broken down for ordered view across the Sugar software. This just made the user experience a cool and happy one. There is no more you could ask for with this change. In different area, integrated applications and the Sugar Logo are displayed by a novel footer. Nothing could take away the best experience with this new change.

The Calendar has just faced an overhaul of what it used to be an ordinary one. Through the use of Quick Creation option, users are given the ability to make recurring Calls and Meetings which can also be synced. Users can just drag the mouse to change the duration of a Call and a Meeting, which is designed to have an end date on it. New Leads and Contacts are just best to receive meeting invitations. Users can email to remind of a meeting.

Based on the formula kind, there is a filtering of displayed fields in which during the creation of module formula, the display of related module fields is shown.

Based on the number of cases, users are aid through the association of Emails to cases. And in the archive email module folders lies all emails that are already archived. With URL instance alters, there is an update on the service for archiving emails. On the other hand, the removal of related sub-panel for contacts is done.

Sugar has enabled the lightweight directory access protocol single sign-on with device licensing being enhanced for better use. And in just a mono search, the use of multiple keywords is ultimate allowed for the users while enabling an initial load that is made automatic. Moreover, the uptime for sync service is improved in way that users can assure of continuous stability.

The new Sugar 6.5 is set to embrace the line of business and users would be very happy with what changes it has on the way customers live.

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The Growing Range of Sugar

The competition in business is so tight that only few could make close to the audience. Every industry has companies that are very competitive in terms of customer management. There is no doubt that proper handling of customers is the secret behind the success of a company. Everyone knows what good customer management is and business ideas have popped out from their brains to help the business grow.


CRM solutions



Handling customers is not that easy like you think, especially for those who just started their business. Building a brand image requires every aspect in the line of customer management in order to last eternally. If you really want to retain the trust of your customers, then you must be a good manager for customer transactions. One way of helping achieve this is to go for customer management relationship (CRM) solutions. Known as one of the leading competitor in the CRM market, SugarCRM has what you want. The Sugar software is developed to provide ease in terms of customer service and management. It is devoted to helping customers find satisfaction in a company where they put their trust on. Good customer management depends on the people interacting with the customers. Of course, there are several factors that you need to consider to strengthen the loyalty of the customers. One of the most important things you need to do is to provide customers with the solution that really meets their interests and demands, and the Sugar Software incorporates everything from marketing to all business processes to ensure that customers are made happy by what the company or users are doing.



The Sugar software has features designed for better use with no complexity attached. The features include project and reports management, sales and leads tracking and opportunity management. Everything is made simple for you to be able to have greater convenience. In fact, the Sugar company has partnered with several CRM-related companies around the world to expand what it is capable of. Also, SugarCRM is continuously making updates on its CRM solutions to keep customers and partners updated. This will allow customers to have strong focus, thus strengthening their loyalty for the CRM software.



The Sugar software has a free version and paid version. It is made open source so that everyone can enjoy. Of course, its paid version has expanded functionalities intended to fully make the best for your business. More and more are embracing the services of the Sugar company. Reportedly, the number of the customers of SugarCRM is increasing and there is no way to tell what number it could take to make it the number one CRM provider in the global CRM market. Besides, the company is always aiming to be the best of the bests and is solely dedicated to increase customer satisfaction beyond your expectation.

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SugarCRM Proves a Great Competitor in the CRM Market

Business is life and people are making ways just to get into the world where money grows. An individual who operates a business knows what should be needed in order to be successful. New electronic devices continue to dominate the life of businesspeople and so does the computer software.

Customer relationship management (CRM) is the key to the growth of a business. Try to forget the importance of CRM and you will find your business in the dark. A business should always be equipped not only with the key people, but also with the perfect techniques. And CRM software is just what it needs to boost business image. SugarCRM has been one of the strong contenders in the CRM market. It is a provider of customers relationship management solutions intended to help business grow. With several partners across the globe, SugarCRM has received numerous awards that proved its strong existence in the CRM market.

The Sugar Development covers significant business processes designed to make the best for a company. These processes include customer service management, sales management, team work, marketing activity control, Analytical records and administration and settings. Extensibility has been the greatest strength of Sugar. As it develops modules in addressing diverse needs of every business, it continues to devote itself to social media, integrations and customizations for better use.

SugarCRM is a leader when it comes to CRM. The company expands its range globally by offering new products and services to its customers and partners. Many describe SugarCRM as a vital factor for the success of their business and the Sugar software never fails to show what it got. Every company requires something that is suitable to its business planning and Sugar is always dedicated to meet every requirement that a company needs.

Moreover, the Sugar CRM software was created to provide flexibility to every user, making it very easy to handle all business transactions. When it comes to marketing, Sugar is no doubt a competitor in marketing all the aspects in the field. Not only does the software provides easy to all teams across business departments, it also helps all staff to cooperate and coordinate to achieve all business objectives. In addition, SugarCRM is committed to increase customer retention to the highest level. Of course, the loyalty of every customer is what makes it strong and long lasting. Every satisfaction it gets from its customers makes it grow to the point that it demonstrates eagerness to show something new. With new business ideas along with the help of new technologies, SugarCRM is strengthened by its commitment to grow internationally while allowing every business to embrace what it is capable of showing in the CRM market.

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SugarCRM’s Fruitful 2011

SugarCRM has been in a progressive state since its inauguration. It gained several accomplishments as its offerings continue to embrace the way a business grows. And 2011, the world’s leading CRM provider has achieved growth in its record billings, illustrating a series of accelerating increase in its sales. This growth is depicted by the continued success of the company in expanding its global presence. SugarCRM has become one of the strong CRMs in the world with more than 1 million CRM users and a hundreds of channel partners.

SugarCRM made a dramatic financial performance in 2011 as a result of the increased adoption of the Sugar software worldwide. This is also attributed to the new product features that enable the advancement of the company into the enterprise market. The growth in SugarCRM’s billing increased by 28 percent in the last quarter of 2011 over the previous quarter. This also rose to 92 percent over the same period in the preceding year in which the cash flow was turned positive. Driven by strong growth in its top-line billings, net cash was also turned positive in the full year 2011.

The company has been strategically poised for ongoing success in the CRM market as it delivers another remarkable year. Increased CRM adoption is driven across industries and markets as the company offers the best solution to its partners, channel network and of course, the clients.

According to industry analyst firm IDC, in the year 2011, the company sales in the global CRM market was 9.2 billion dollars as it welcomed more customers around the globe. The new SugarCRM customers seen in the fourth quarter of 2011 include Radio Mitre, Bankai Group, Tulip Telecom Ltd., Coface Services, Kaut-Bullinger, Hilco Appraisal Services LLC and Powwownow.

The main reason why the number of Sugar Partners is increasing is the strong capability of SugarCRM to help them become more effective and efficient when it comes to tracking customers, allowing them to increase the satisfaction of their customers to the highest level.

Expanding the channel network is the main focus of the Sugar Company. This is driven by the aim of SugarCRM to meet the growing demand for customized CRM solutions. Also, strong results in the fourth quarter were delivered by the company’s investment in channel growth across all regions in which North America showed a dramatic growth. Fourth quarter year-over-year billings growth also reached 124 percent following the opening of SugarCRM’s APAC headquarters in Sydney, New South Wales, Australia in the same year.

Of course, the success of the Sugar’s channel partners has been the prime force of the company’s remarkable growth. Moreover, SugarCRM’s received product leadership awards in 2011 following its deliver of two major product releases in the year.

SugarCRM will remain competitive in the CRM market as it continues to improve its offerings to its valued customers and partners.

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Sugar 6 solution: The Power of Sugar

As the world continues to turn with time running so fast, companies and other businesses are seen to have more focus on building strong relationship with their customers. They have been making improvements and enhancements in their products and services in order to get appreciation and satisfaction from their beloved targets.

According to several surveys, customer service tops on the list of customers being surveyed. This is due to the fact the customers want more than what they desire to have and businesses know the need for this.

The most dominant topic in the market is the Customer Relationship Management (CRM) software. The CRM software has changed the way businesses treat their customers, clients and prospects. They have been aided on how to track their customers and potential clients. And one leading provider of CRM solutions is SugarCRM. The software from SugarCRM has been helping numerous companies around the globe in the way they do business, most especially when it comes to customer relations and service.

The Sugar company has come with the development of Sugar 6 solution, making it easy to understand and operate a CRM system. With its ease of use, openness and flexibility, Sugar 6 is making the best of what it has. SugarCRM embraces the concept that a CRM system should be easy to understand and flexibility instead of being complicated. This software not only saves time but also boosts productivity, and that is what it is all about. Affordability is what the Sugar software always maintains.

Being flexible is what the Sugar 6 is designed for. Known to be a long time leader in the CRM market globally, SugarCRM has partnered with several companies, one of which is Danmar Computers SRL which is mainly focusing on business software development. It has been centering its attention to getting high satisfaction from its customers, enabling it to increase customer retention levels.

Sugar 6 runs on any cloud service platform and incorporates the services from online social networking sites such as Facebook and Twitter, making more attractive to businesses that aim to get ahead of the competition when it comes to managing customers. Effective management of customers is the number one priority for businesses. That is why Sugar has made it the vital factor for all of the enhancements it is offering.

You can always have the necessary elements that are beyond the expectation of your business. Sugar has been always there to guide you to the right path for success. The Sugar software is devoted to providing you the best and the ultimate happiness for your business to grow.

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Sugar is for Small Business Too

Business requires perseverance, determination, time management, dedication, faith and love. You will never have a successful business if you do not have these essential elements. The world has been constantly changing and businesses have been making new steps to strengthen the way they communicate with their customers and clients. The advent of new technologies makes it easier for companies to improve their business. However, there are some key points to remember when establishing a small and young business.

A business is never without customer relations management. The customers are the most important factor that businesses need to secure. Without them, do not expect your business to grow or even start. New solutions have emerged in response to the strong demand for customer retention and loyalty. Customer relationship management solutions are developed and intended to help a business strengthen its relationship with customers, prospects and clients. A leading provider of customer relationship management (CRM) solutions, SugarCRM has come its way to exceed what a company expects from a software that is designed to make customers happy.

Commonly, CRMs are being used by big organizations and profiled businesses. However, things have changed and the CRM market has entered the competition among small and medium sized enterprises (SMEs). The SugarCRM company made it sure that both large corporations and SMEs are given with the same and equal benefits that its CRM software offers. Many are getting satisfaction from the way the Sugar software works. Not only it gains high recognition from different software companies around the globe, the Sugar software is awarded in different software service categories.

There is nothing that can beat when there is preparation in terms of business competition, and the Sugar software can really help you improve the way you prepare for your business, most especially when it is just young or just starting. You really need to attract your target customers to the products and services that you offer. Sugar is not only a simple software that manages information on your customer transactions. It has also features that are much focused on marketing.

Now that people are much engaged in social networks, Sugar has incorporated commonly used online social networking sites such as Facebook, Twitter and LinkedIn into its capabilities so it would be easy for your growing business to reach the customers you want. And what is more? Sugar is consistently making enhancements and improvements just to make it sure that its sure is always reliable, updated and easy to use.

Never think that only huge organizations are using this software because even SMEs are now incorporating it into their systems. Sugar helps you get bigger gains as it is dedicated to help anyone in business.

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New Updates to Sugar 6.4

The introduction of Sugar 6.4 comes with new enhancements, better features and other dramatic changes.

Now, let’s talk first about the enhancements in Calendar.

Below are the new 6.4.0 Calendar features.

• Item dragging and dropping ability
In Calendar, items can now be dragged and dropped for better utilization.

• Quick form creation and editing
Information on any Calendar item can be modified in Quick Edit forms.

• Navigation ability within Calendar through the use of calendar view

With minimized mouse clicks, users can navigate to any date through the calendar view.

• Changing ability in the first day of the week in monthly views.

Modifications in month-view of Calendar can be displayed.

• Individual Tasks, Calls and Meetings color codes.
Easy recognition and identification in Calendar.
For the enhancements in Admin.

There is an addition of users and employees modules to Studio that are fully customizable. There are also changes in the option for Edit Fields in which Fields Editor is displayed in tabular form.
Changes in Platform.

Upload directory is now separated from cache directory while javascript files and other generated files are moved to cache directory. The custom directory has become the new home for persistent configuration files such as encrypted data files from cache. Also added are unified application programming interfaces for cache and upload directory.

There have been changes to all web service application programming interfaces with the release of Sugar 6.4. query validation has been improved in an effort to promote better use and help enhance multiple databases. There is also a limitation to the use of subqueries in all web service calls.

CSS Sprites is one of the new additions to CSS used in version 6.4. Intended for boosting web performance, Sprites is able to reduce the number of http requests being made by the browser to the server. Thus, only one request will be made to the server for big images consisting of all other small images, leading to a faster loading of web pages. Also, this has become very beneficial for those who are having slower internet connections as this as less bandwidth consumption.

Moreover, language specification and alt text in HTML headers are included in 508 compliance for much improved parsing of images.

Platform Components for 6.4.x

Supported Browsers

Safari 5.1

Internet Explorer 8.0 and 9.0

FireFox 3.6 stable version

Google/Google Chrome latest version

Supported Applications

Lotus Notes 7.0, 8.0, 8.5

Microsoft Word 2003, 2007

Microsoft Excel 2007

Microsoft Outlook 2003, 2007, 2010

Support Platforms

Windows 3 or later

Mac OS/Linux/Unix

IBM i

Database

Oracle 10g, 11g

DB2 9.7

MySQL 5.1, 5.5

SQL Server 2005, 2008 R2

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A Comparison of Sugar Editions

SugarCRM editions include Sugar Startup, Sugar Professional and Sugar Enterprise. All of the editions have the features such as advanced security, email integration, team selling, support and marketing automation, full sales, social CRM and workflow automation.

In addition, they have regular back-ups for all customer/client information and include unlimited API Calls. Supporting 22 different languages, these editions are either on cloud-based or on-premise deployment. Scroll further down the page to see a side-by-side comparison of the editions.

 

 

 

Startup Edition Professional Edition Enterprise Edition
Sales & marketing Sales & marketing Sales & marketing
Activity Tracking & History Activity Tracking & History Activity Tracking & History
Lead Tracking Lead Tracking Lead Tracking
Web-to-Lead Capture Web-to-Lead Capture Web-to-Lead Capture
Opportunity Tracking Opportunity Tracking Opportunity Tracking
Customizable Sales Process Customizable Sales Process Customizable Sales Process
Document Attachments Document Attachments Document Attachments
Salesforce Automation & Forecasting Salesforce Automation & Forecasting Salesforce Automation & Forecasting
Mass Email Campaigns & Tracking Mass Email Campaigns & Tracking Mass Email Campaigns & Tracking
Target Lists & Automated Follow-ups Target Lists & Automated Follow-ups Target Lists & Automated Follow-ups
Analytic Snapshots Analytic Snapshots Analytic Snapshots
Visual Workflow Visual Workflow Visual Workflow
Standard & Custom Reports Standard & Custom Reports Standard & Custom Reports
Advanced Reporting
Daily Activities & Social CRM Daily Activities & Social CRM Daily Activities & Social CRM
Email & Reminders Email & Reminders Email & Reminders
Task & Activity Tracking Task & Activity Tracking Task & Activity Tracking
Group Calendaring Group Calendaring Group Calendaring
Mobile Access: Android / iOS Mobile Access: Android / iOS Mobile Access: Android / iOS
Company Forums Company Forums Company Forums
Facebook/LinkedIn/Twitter/Google+ Facebook/LinkedIn/Twitter/Google+ Facebook/LinkedIn/Twitter/Google+
CRMSync: iOS, Android, OS X, Outlook CRMSync: iOS, Android, OS X, Outlook CRMSync: iOS, Android, OS X, Outlook
Google Apps Integration Google Apps Integration Google Apps Integration
Skype Integration Skype Integration Skype Integration
Citrix GoToMeeting Integration Citrix GoToMeeting Integration Citrix GoToMeeting Integration
Order Management Order Management Order Management
Product Catalog & Inventory Tracking Product Catalog & Inventory Tracking Product Catalog & Inventory Tracking
Quote Management Quote Management Quote Management
Sales Orders, Invoices & Payments Sales Orders, Invoices & Payments Sales Orders, Invoices & Payments
Purchase Orders & Bills Purchase Orders & Bills Purchase Orders & Bills
Shipping & Receiving Shipping & Receiving Shipping & Receiving
Quickbooks Integration (additional fee applies) Quickbooks Integration (additional fee applies) Quickbooks Integration (additional fee applies)
Price Books
Project Management Project Management Project Management
Tracking Project Tasks Tracking Project Tasks Tracking Project Tasks
Gantt Charts Gantt Charts Gantt Charts
Resource Management Resource Management Resource Management
Expense Reports Expense Reports Expense Reports
Standard & Custom Project Charts Standard & Custom Project Charts Standard & Custom Project Charts
Time Sheets & Booked Hours Time Sheets & Booked Hours Time Sheets & Booked Hours
Customer Support Customer Support Customer Support
Service Contracts Service Contracts Service Contracts
Case Management Case Management Case Management
Customer Support Email Management Customer Support Email Management Customer Support Email Management
Joomla 24/7 Self-Service Portal/eStore Joomla 24/7 Self-Service Portal/eStore Joomla 24/7 Self-Service Portal/eStore
Bug Tracking Bug Tracking Bug Tracking
Knowledge Base Knowledge Base Knowledge Base
Community Forum Community Forum Community Forum
Customization & Configuration Customization & Configuration Customization & Configuration
Access Control via Roles & Teams Access Control via Roles & Teams Access Control via Roles & Teams
Drag ‘n Drop Screen Layout Editing Drag ‘n Drop Screen Layout Editing Drag ‘n Drop Screen Layout Editing
Customized & Scheduled Reports Customized & Scheduled Reports Customized & Scheduled Reports
Workflow Automation Workflow Automation Workflow Automation
Module Designer
PDF Form Designer
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Sugar Opens Cambridge Office: The Growing Global Presence

Customer relationship management solutions provider SugarCRM has opened a new facility in Cambridge, England as part of its efforts to have robust growth globally. The fastest growing CRM company in the world, SugarCRM has been expanding through the products and services it offers to its customers. It has been providing CRM solutions intended to help companies grow to the highest level and assist them with their sales activities and customer management processes.

New Area for Innovation

The new office will be located in Cambridge’s most dynamic technology center. The company, which is headquartered in Cupertino, California, decided to open the new site to meet the needs of its customers and partners in Great Britain and to increase its presence in Europe. The company wants to ensure that its customers and clients are effectively assisted with best outcome for their business activities.

With strong focus on technological innovation, SugarCRM wants to increase its business revenue while improving the satisfaction level of its existing customers. It describes Great Britain as its largest market outside Germany and the United States. The decision of SugarCRM to open the Cambridge site is mainly fueled by Cambridge University, along with growing demand for cloud computing and software as a service (SaaS).

SugarCRM’s IBM Partnership

SugarCRM has just announced its partnership with IBM for the SmartCloud platform. The alliance, which SugarCRM hopes to last, will boost its ties with IBM in providing services and products to the CRM community. The company believes that the new office in Cambridge will have a dramatic impact on its business as it aims for global expansion with growing number of customers. Also, the company attributed the success it is experiencing to the increasing number of CRM customers worldwide as well as the strategic relations with tier one businesses. It adds that its goal for increasing its range in the said area is imperative, allowing it to further enhance its offerings and services.

An overview of Sugar

SugarCRM has been selected as the only open source solution for customer relationship management deployments in the public sector. The opening of the new office will mark Sugar’s launch of its initiatives for capturing all enterprises and businesses that are still not using CRM solutions. Sugar is partnering several CRM businesses which have helped it to translate the Sugar software into over 40 languages, making it to be globally adopted by customers and companies worldwide. Furthermore, SugarCRM offers packages to help new clients improve their productivity through professional support with knowledge transfer and configuration. It is highly dedicated to help CRM businesses to collaborate as a team with quick response time to customer inquiries.

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SugarCRM Collaborate With IBM: Sugar 6.3, SugarLogic and SmartCloud

SugarCRM has included its programming interface, SugarLogic, to make its software become more extensible and customizable. Through this interface, a workflow driven by process can be created by the users directly inside the customer relationship management application. This interface can easily adapt depending on the actions of the end users and what information the screen displays.

A leading open source provider of CRM solutions, SugarCRM has released its new Sugar 6.3 version and made partnership with IBM on the SmartCloud platform to gain more advantage in the CRM market’s tough competition. The software from SugarCRM was anointed by IBM as the first CRM system for the SmartCloud platform following the recognition of Sugar as an IBM Alliance Partners for cloud services. The general availability for the Sugar Software running on the SmartCloud enterprise platform was certified andannounced by SugarCRM.

SugarCRM’s Software with IBM’s SmartCloud

The collaboration between SugarCRM and IBM was announced in the effort of making the Sugar 6 available on the SmartCloud Platform. The integration of the Sugar software with the IBM’s platform allows clients to have all the advantages that a private cloud environment has to offer while securing the benefits of advanced CRM solutions.
SugarCRM wants to be a part of the 7 billion dollar-line business for IBM, which has been making dramatic steps to reach into a specific area of the market. The partnership with IBM is hoped by SugarCRM to give credibility among enterprise-class consumers, some of who still see its open source applications as an alternative solution that does not have the features to fit mainstream business transactions.

Version 6.3 Features

In this new 6.3 version, enhanced management capabilities and administration control are provided to users to better the way they handle business processes. Another main factor in this version is the improvement of the performance to the user interface based on its Ajax. It is noted that the ability to import information in a seamless way is one of the most necessary aspects to a user when a new CRM system is adapted.

A wizard has been created to facilitate information import process by letting users import contact details wherein the capability to programmatically make updates via SugarLogic and other programming tools is added. This makes the possibility of updating the contacts of users in large numbers. Substantial improvements were also made by SugarCRM to SugarLogic, allowing users to create a much more fine process-driven business work flow.

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SugarCRM Software: The Fastest Growing Solution for Your Business Problems

With the competitive world that keeps growing, manual processes are not the only main area where business activities are restricted to. As the scope of information technology systems to better the management of quotes, leads, marketing campaigns, cases and sales opportunity increases, customer relations management (CRM) software has become a pivotal factor in combining people, business processes and technology to keep customers and clients satisfied with the products and services offered.

The software from SugarCRM is one of the fastest growing business solutions to manage customers and clients. Because of being an open source designed for customer relationships management, the Sugar software is used by businesses of different sizes globally to manage their marketing, sales and customer support. There are thousands of people are subscribing to the editions of the SugarCRM software, which proves that global companies have heavy reliance on Sugar to grow sales, executive marketing strategies, create customer business applications and retain clients. Offering an on-demand software-as-a-service solution, SugarCRM assists customers for the deployment of Sugar on-site without taking high risks.

Looking for the Right Sugar Expert

Sugar can be deployed by users whether in public or private clouds such as Rackspace, Amazon Web Services, and IBM cloud if they want more flexibility. However, you should look for the right experts of SugarCRM possessing the experience and specific knowledge in customizing and integrating SugarCRM with your business process when deploying the software in your business.

Perhaps the best first step to make when tapping a Sugar Expert is ensuring that the professional holds partnership with the Sugar Company. The high level of partnership in Sugar is the SugaCRM Gold Parnership, which is only given to organizations and companies having the strong desire to achieve business growth. Organizations awarded with this partnership can obtain benefits such as MDF, integrated marketing campaigns, marketing plans and qualified leads.

In addition, make sure that continuous support is offered by the SugarCRM expert to your business. This could make the functioning of the Sugar implementation become smooth as usual. Mostly, there are professional service groups or organizations operating as SugarCRM experts. These groups may have effectively developed their own customers relationship management practice. They may also have extensive experience and expertise, making them to be very reliable when advising customers, clients and prospects on how the CRM software functions and offers advantages to their business.

Some of the basic features of the Sugar software are email integration with MS Outlook, activity tracking, account and contact info management, opportunity handling, reporting and handling. These features are fully designed for CRM purposes. Thus, you can always have ease in handling your customers with Sugar.

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Grow With What Sugar Has to Offer

The SugarCRM software has been considered by many as the best solution when it comes to facing issues related to customer relationship management. You can have the best by choosing Sugar for the development of your sales, the accomplishment of promoting marketing steps, the satisfaction of your prospects and existing customers and launch of your personalized business applications.

Knowing the SugarCRM Development

The Sugar is a very incredible application since it is designed to make progress and growth in a company through good customer relationship management. Business planning and strategies are created in the form of good customer handling. The known versions of the Sugar software are Professional, Community and Enterprise. These versions are enabled to easily adapt and fit all businesses of different sizes. Sugar Development also covers Internet hosting, making all companies to conveniently execute installation on their own server.

The web hosting of Sugar keeps up with the integrity of high quality and good performance whenever a client instance is upgraded by the developers of Sugar. Furthermore, adverse consequences of the enhancements on the modifications of users are successfully avoided.

There are SugarCRM forums that allow the Sugar community to connect with each other. In this way, they can share their experiences, insights and problems involving their use of the Sugar Software.

Sugar Customization

SugarCRM developers are well facilitated by Sugar’s open source architecture, making the software to be more ready for installation into business procedure and for customizations. In addition to configuration functionalities, SugarCRM customization is assigned for the delivery of good service to purchasers. Business activities such as sales procedures are becoming more improved with the aid of SugarCRM integration. The Sugar company executes effective approaches to systematically compete with its competitors in the customer relationship management market.

The SugarCRM software is dedicated to help the sales department in following new clients and prospects, marketing campaigns, leads, revenue matters and sales projections. There is no way for a business to achieve growth without the loyalty and retention of its customers. And SugarCRM can always help in giving full satisfaction and gratification to customers, clients and prospects. The Sugar software not only improves the ways in management and interacting with customers, it also ensures a successful CRM strategy to effectively support CRM processes.

Sugar integrates with your business ideas to provide effective solutions for every problem that involves customers. Sugar is best for any business wanting to achieve growth for long term. Embrace what Sugar has to offer and make your business grow to the highest level.