Month: May 2012

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Streamlining WorkFlow Processes With SugarCRM

The wide range of functionalities and capabilities in SugarCRM have been cementing the strong position of the software in the customer relationship management (CRM) market. There are several components contributing to why SugarCRM has become the world’s fastest growing CRM provider, and one of them is the capability of the software to create and streamline customized workflow processes in business.
The SugarCRM software can automatically recognize the purchase order and send an email to the customer. This really means a lot since it prompts customers to get satisfied by the good customer service that the company offering the product provides for them. The ability of SugarCRM to automate business processes has helped companies and organizations to further improve their way of managing customer relations. This makes their job comfortable and easier, leading to time efficiency and great money savings.

Services for Customer Theme Development

SugarCRM encompasses custom theme development services which are intended to provide an efficient and rapid workflow tool to allow a business or an organization to make processes having a series of actions or steps. Organizations and companies need to better their tracking of sales opportunities to achieve strong business growth. They take a number of efforts to improve their sales processes, and SugarCRM has been of great help to them. The flow of lead generating activities is maintained with consistency through the customized CRM software. The financial performance, both current and the future, can always be assessed by sales executives through the use of SugarCRM software. This is likely to gain a positive insight into how the business should be going in the process.

Automation in Employee Responsibilities

As said, the automation of employees’ roles and responsibility has added to good customer service management. SugarCRM is ultimately designed to better the management of customer relations. A business with strong relationship with its existing customer can always have a bright performance picture. This provides a company with higher confidence that it can last for years, decades or centuries. Customers are the main key of every success that a business attains. That is why it is always important to let customers feel satisfied to retain their loyalty.

Customer relations might be difficult to handle because of certain factors involved in tough competition in the industry. But the SugarCRM has no boundaries since it is applicable to any type of business regardless of how small or big it is. All industries can always benefit what SugarCRM can offer. Customer relationship management tops the priorities of SugarCRM, and that is what makes it the best CRM software in the world.

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The Efforts of SugarCRM Toward Customer Service Are Awarded

Hailed as the fastest growing provider of customer relationship management (CRM) solutions in the world, SugarCRM has been receiving numerous awards for its excellent products and great services that it provides for its customers and partners. SugarCRM continuously achieves growth and positions itself in a strong stance in the CRM market. With its commitment to further improve the customer service of its customers to better their relationships with their clients, SugarCRM reported dramatic growth in its business revenue.

The awards received by SugarCRM reflect its dynamic efforts to enhance the processes of the businesses of its clients. The capability of SugarCRM to streamline and facilitate the flow of data that companies needed for long-term customer retention has been helping Sugar software users to maximize productivity and profitability. In fact, the global integrated media company, Technology Marketing Corporation (TMC), awarded SugarCRM with its Customer Interaction Solutions magazine’s 2012 CRM Excellence Award. The honor that SugarCRM received depicts the continuous efforts of the company for offering support automation, marketing and sales functionalities to allow businesses and organizations of different sizes to easily monitor prospects, employees and sales opportunities.

The capabilities of SugarCRM are described best in all business fields. Salespeople are well-assisted in attracting and retaining customers through fast and easy automation of responsibilities that result in improved productivity. All companies and organizations using the Sugar software affirm that they have seen dramatic changes in their financial performance. The offerings of SugarCRM made them improved their customer service to the highest level. Also, people management is made easy and controllable. SugarCRM users boast their higher revenue which they achieved from the deployment of the Sugar software in their business processes. The ability of SugarCRM to expand the aspects within customer relationship made it to become the widely-known CRM provider that has good reputation and brand image. Higher ranking officials in companies and organizations using the Sugar software declared SugarCRM as the best CRM provider that has the ultimate ability to promote business growth and higher customer satisfaction level.

Users of SugarCRM reiterate the capabilities of the software to offer wide options for CRM solutions that are deemed cost-effective and time-efficient. The growing number of SugarCRM partners only shows how the company is adopted by businesses and organization globally. The always-updated version of SugarCRM software is attributed to users who are continuously looking for updates and enhancements in the capabilities of SugarCRM. The company makes it sure that the latest award that it received will not be the last.

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How Partnerships Helped SugarCRM

SugarCRM is the fastest growing CRM provider in the world. It cemented the value and world status of its Sugar software through its dramatic growth resulting from initiatives, innovations, great decision making and new product development. The company never allows itself to limit what it is capable of. In fact, it continues to maximize its offerings and services to always maintain the high level satisfaction and loyalty of its valued customers. The growth of SugarCRM is accompanied by achievements and numerous awards which it received from the enhancements and improvements in its CRM system.

The main contributor to SugarCRM’s growth and success in the market is its strong relationship with its partners around the globe. The number of SugarCRM’s partners is increasing. Its partnerships are always valued and committed to doing the best for the Sugar Software. There are many reasons why SugarCRM continues its bonds with its partners. Partnership allows SugarCRM to expand its brand image and name in the world CRM market. It is the way of attracting people to try the features and capabilities of Sugar. The partnerships of Sugar are relatively easy to establish since its image is strong and attractive. Because it is known as the world’s fastest CRM system provider, the business at Sugar is made cost-effective as each partner has different specialties in improving SugarCRM’s offerings and products.

SugarCRM allows end users to connect the gap between business and social web. It adds incremental value to the CRM initiatives of every organization and business. Now let us take a look into some of the most notable partnerships at Sugar.

SugarCRM integrates with InsideView. The SalesView product of InsideView aggregates and analyzes social feeds and information resources to offer insights for marketing and sales professionals within SugarCRM software.

SnapLogic, a SugarCRM partner, created an integration to link useful sites like YouTube, Yelp, Kiva and Twitter. This integration enables the users of SugarCRM to leverage and have an access to these social media platforms without fees or charges.

A key member of the Channel network of SugarCRM in Europe, Synolia made a simple and easy connector for Twitter in Sugar 6 version.

A deep integration has been also created by inbound and social market space leader Hubspot between Sugar 6 and its solution set.

Moreover, SugarCRM made a quick and easy importing of contacts into Sugar from social networks and other related sites.

These partnerships allowed SugarCRM to make a wider pool of contacts, skills and knowledge. It also provided the mix of complimentary skills coming from a lot of professional individuals. In short, it enables SugarCRM to embrace creativity and unlimited decision making in the design process.

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SugarCRM’s Social Platform in Version 6

The use of SugarCRM is countless and immeasurable. As long as you know how to adopt the Sugar software to your business requirements, you can always enjoy what SugarCRM has to offer. SugarCRM is the fastest growing provider of customer relations management (CRM) software in the world. The release of the social CRM of Sugar 6 version shows the strong position of SugarCRM in the CRM market. The Sugar 6 version is the most flexible, intuitive and open CRM system in the world. With its expanded and enhanced features and capabilities, there is no doubt that the companies and organizations are attracted to use the best CRM software.

The Sugar 6 reveals new integrations, news tools and new out-of-the-box capabilities that would surely result in higher customer satisfaction and loyalty level. SugarCRM has become the leader in delivering the value of contextual and timely information within applications and social networks to its valued customers. With the new version 6, organizations and companies, big or small, are provided with the opportunity to better leverage powerful social media sites such as Facebook, LinkedIn and Twitter. Customers can now also leverage a variety of social media feeds located inside the user interface of their SugarCRM software.

The new social platform of SugarCRM covers unlimited external information resources in fostering the value of social business. Also, the Sugar 6 version enables every user to monitor, aggregate, and track social information and integrate them it into their existing customer data. With these powerful features, SugarCRM enables every organization or business to improve their campaigns in social marketing to reach target audiences and networks. Many users and other businesses using the Sugar software affirm that SugaCRM help them in aggregating and analyzing information about their customers and prospects from a variety of sources and networks in a much quicker and improved way.

Also, the SugarCRM software allows a real time communication between businesses and their respective customers an prospects, allowing them to lead and take advantage in the competition.

Popular with many businesses and organizations, SugarCRM makes itself to become a cost effective, innovative and flexible CRM software. The number of its purposes continues to increase even more, particularly when managing and monitoring customer data, uploading or downloading customer information, tracking customer contacts and emailing marketing campaigns. The SugarCRM software is made even better through multiple platforms which hold its strong stance in the competition. There is no other CRM system that can every do what SugarCRM has to offer.

Moreover, the social platform in Sugar 6 enables business of all sizes to rapidly become more customer-centric and better in listening and reacting to their customer actions and prospects’ needs.

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The Evolution of Customer Service

Customer service management (CRM) is undoubtedly one of the keys needed by a business to achieve growth. It is just a simple equation. A company without customers is a failure, which leads to business closure. Of course, if you are the owner, you will never allow that to happen. Companies and organizations treat the growing use of technologies as their greatest advantage in the modern world. They are now using different measures to improve the way they manage customer service.

Technological innovations have changed customer service. The improvements and enhancements in customer service is a direct response to the growing need for CRM systems, which have been making customers relations stronger and tighter. CRM systems are really great things for customers because of their wide benefits and advantages. They increase the effectiveness of the staff dealing with customers to the highest level. Much improved customer satisfaction and customer loyalty are always possible through these systems. A variety of CRM systems have been introduced in the market, and businesses and organizations continue maximizing what these systems have to offer. A leading provider of CRM systems, SugarCRM takes a big share in the market.

With its growing number of partners, SugarCRM continues to outperform other players in the competition. In fact, its Sugar software received several awards because of its excellent features and service. Many adopt Sugar not only because it meets their interests and expectations, but also it is very flexible to adopt any environment. Businesses and organizations can customize and configure the Sugar software to meet their business requirements and specifications. Importantly, it is committed to improving customer service and business standing.

Business-customer relationship sees a big change with the introduction of CRM systems. Surveys and studies show that customer satisfaction level is either maintained or increased by CRM systems. Customers find these systems very satisfying and adorable. In fact, they prefer to engage with companies through these CRM platforms. Most of them note that the way these CRM systems make their transactions easy makes them more satisfied. It seems like CRM systems would continue to be adopted in business processes. It cannot be denied that their usefulness has not limitations. Their developers continue to upgrade and enhance them to further improve their capabilities.

Of course, every customer needs to feel they are served better than what they expect, and CRM systems are designed to maintain what customers want. For these reason, companies are implement CRM platforms to better their customer service. Just like the Sugar Software, a CRM system is built and integrated into the company’s sales process. This helps the sales department to communicate well with customers and with the prospects as well.

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SugarCRM’s Strong Response to Customers’ Changing Preference

The growth of customer relationship management (CRM) market is attributed to how businesses exert more efforts to have a solid relationship with their customers. Companies were hit hard by the effects of the global financial crisis, and they have become wiser in selecting the CRM system that best meets their needs and specific requirements. The competition among business is not loose anymore. It becomes tighter and tighter since the preference of customers have been changed by the economic downturn too. They need a CRM system that is both affordable and excellent, and SugarCRM knows that. SugarCRM is actually open and flexible. It is the only CRM system in the market that is built for the cloud.

SugarCRM has become the fastest growing customer relationship management company in the world 8 years after its creation. The company was just intended to make an important connection between companies. It made itself into a flexible, open and intuitive management solution to allow business communicate well with its customers. The demands of customers have never been limited to few. In fact, they are growing even more. I will describe some of what consumers would want to get from their desired CRM system.

The freedom to transfer their information between different clouds at their own will.

The ability to select where they desire to make CRM deployments.

The capability to incorporate with a variety of open social platforms.

The option to use mobile platform to get access to their CRM solution.

The choice to surpass limitations by having the option to configure their CRM system.

A business cannot automatically become more in touch and more responsive to its clients by just using technology. It needs to combine business planning, marketing strategy, its people and the technology to deliver great customer service and user experience. SugarCRM has been very responsive to this growing need by offering a software that not only helps in customer management and transactions, but also in empowering employees to strive more.

Excellent customer service is the ultimate thing that a company should give to its existing customers as well as to its prospects. Without it, no business can ever stand in the tough competition in the industry where it belongs. SugarCRM has been the best partner in raising sales departments’ standards and in improving customer satisfaction levels in businesses using the Sugar software. The features and capabilities of SugarCRM help maintain a solid business-customer relationship. This is the only CRM provider that knows best when it comes to how a company should deal with its existing clients. For that reason, SugarCRM has been awarded with several CRM awards and made various achievements. The increasing number of its business partners only shows how strong SugarCRM’s stance in the world market.

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The Commitment of People at SugarCRM to Customer Service

The growing demand for smart phones has indeed contributed to the global adoption of SugarCRM, a leading provider of customer relationship management (CRM) solutions in the world. The use of mobile phones continuously extended in a range that is immeasurable. SugarCRM is designed to be open to the CRM community. That is why it is an open source, which means that its source code is available for free to all developers.

People at SugarCRM are motivated and committed to providing solutions for every problem that a company encounter in dealing with its customers. In short, it is specifically created for good customer relationship management. Also, the SugarCRM people are driven and focused on helping sales managers easily generate the appropriate solutions for all problems involving customer relations.

Customers are the reason why businesses keep on existing, and SugarCRM knows how important it is to strengthen customer service and client relations. The increasing demand for CRM systems allows SugarCRM to expand its capabilities by offering new versions of its Sugar software. It believes those applications and other platforms running across the cloud should be open. Because of this belief, businesses and organizations of different sizes around the globe are choosing SugarCRM. Customers prefer to have their own options and control, and SugarCRM made it easy for customers to gain that advantage by allowing them to have the authority to customize the Sugar software based on their needs, interests and specifications.

When it comes to deployment options, the flexibility of SugarCRM has been satisfying users. What is more interesting is the partnership of SugarCRM with IBM, which makes the Sugar software more attractive and useful. The features in IBM products are now integrated into the capabilities of SugarCRM.

Going back to the contribution of mobile devices to the success of SugarCRM, users can now access the application through their mobile phones. The main advantage of this is that users can easily use Sugar anytime, anywhere. This initiative is in response to the fact that more and more people cannot live without their phone devices, and SugarCRM takes advantage of that. People at SugarCRM will always stay devoted to improving customer service and business-client relations. The company continues to enter into several partnership agreements to strengthen its global image. In fact, SugarCRM has become a strong competitor in the CRM market, and there is no doubt that it will dominate customers’ preference.

Customer relationship management will always become easy through the features and capabilities of SugarCRM. You are not only allowed to configure the software to meet your standards, you are also encouraged to do more to improve the status of your people for business growth.

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SugarCRM: Strong Marketing and Sales Leads

The use of SugarCRM to your company is immeasurable. It has a variety of functions whose range is so wide that all of your business transactions are always covered. Marketing and Sales are the main areas where SugarCRM demonstrates the best. For all businesses, sales generation is the top priority, and you already knew why. Without sales, your company is stagnant and always fails. But with Sugar, you are assured that you are at the top of your objectives and business plans, no matter what type of industry you are competing.

To generate sales, you have to attract customers and prospects. Marketing is your ultimate weapon to achieve your business plans, and SugarCRM is your best tool to execute effectively your marketing plans. With Sugar, you can always track and monitor all your sales activities, manage all the important information about your prospects and existing clients, and improve the productivity of your sales department.

Online marketing is the modern way of community and getting the attention of your target audience. In response to the growing demand for internet advertising, SugarCRM incorporates famous social networking sites such as Facebook, Twitter and LinkedIn in order for you to have greater chance for attracting your sales leads and prospects. As you see, your marketing plans can have the highest percentage in becoming successful with what Sugar has to offer.

Some of the best features of SugarCRM are sales support, salesforce automation and account and customer management. With these capabilities, you are positioned to greater success in the competition. Sugar is the CRM system with expanded range when it comes to building a strong image in the market. You are never left behind with Sugar. You are kept strong amidst possible challenges you are yet to encounter.

SugarCRM has several editions and they are Sugar Professional, Sugar Corporate, Sugar Enterprise and Sugar Ultimate. Each edition brings the best features that are specifically designed for making an effective and strong sales team. There are also modules that developers develop to meet client requirements. Sugar Customization is depicted by the image of SugarCRM as an open source system.

SugarCRM reaches every spot in any industry. It is incorporated in sales reporting and collaboration, voice over Internet protocol (VOIP), accounting and enterprise resource planning (ERP). So there is no way for you to regret from using Sugar. You can have all you need to develop growth in your business. With the benefits and advantages of using SugarCRM, increased sales leads and strong marketing plans are always on the table. All you have to do is to effectively incorporate SugarCRM into your business process, and let Sugar take you on top of your goals.

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Sugar Helps Your Business Grow

Your business can potentially grow with what SugarCRM has to offer. SugarCRM is a leader in providing the best customer relationship management (CRM) solutions to companies of different sizes. If you are looking for a CRM that meets your changing needs, then the Sugar software is the most favorable solution to help your business grow. The SugarCRM software is very easy to use and can easily adapt to the specifications of your business. In fact, the number of SugarCRM users has reached the highest level in response to the growing demand for CRM solutions. The California-based company is already taking a big share in the CRM market, and it continues to dominate the industry through its bigger partnership with several CRM companies.

If you ask how SugarCRM can be your only choice when it comes to customer service, the perfect answer to that is the software’s wide range of capabilities and features that are definitely designed to help your sales staff work effectively. Information sharing is a vital factor when it comes to the sales process, and SugarCRM is dedicated to ensuring a smooth flow of information across business departments. Through SugarCRM, information about your customers is easily disseminated without hassle. Management of sales leads is always achievable since Sugar allows you to view all details involved the sales department. Also, campaigns for email marketing are very easy to handle as well as the workflow and activity of each sales representative.

SugarCRM continues to update the versions of its software as reflected by its commitment to always provide greater user experience. In fact, several versions have been launched and users are allowed to never stop from getting excited with the new SugarCRM features. One of the amazing features of Sugar is the Sugar Mobile CRM Plus. This feature allows you to have access to all information coming from your smartphone devices like iPhone, iPad and Blackberry. The new edition Sugar 6 incorporates adorable offerings which include support for cloud-based deployments and numerous languages as well as for wider database.

The most intangible advantages of using SugarCRM are time efficiency and productivity. Through the features of Sugar, you are allowed to work with minimal time at high quality. You are also enabled to become very productive as Sugar provides you all the necessary elements intended to help your business grow. Moreover, SugarCRM is open source, meaning it is very flexible. You can easily customize SugarCRM and transform it into a solution that mirrors your desired CRM system.

You are never left stagnant with SugarCRM. You can always have the edge in the competition as well as the confidence that you can outperform other players in the industry where you belong.

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New Updates in Sugar

With the release of new Sugar 6.5 beta, SugarCRM is taking a big step in providing users with great experience. New enhancements and improvements are implemented to further boost user experience and satisfaction level. Committed to always provide updates on the software, SugarCRM makes it sure that the demands, needs and interests of the users are met.

Here, we take a look into some enhancements and improvements in Sugar.

Updated User Interface

The user interface (UI) is updated to help the sales departments make an easy communication when looking for prospects or dealing with existing customers. The combination of three navigation bars makes it time-efficient to navigate and work productively. A new collapsible footer is also implemented for the convenient display of any integrated apps.

Faster Searching

With full text search, users are enabled to look for information in a much faster way. Top results are immediately shown in just a few key strokes. This makes it very quick and useful to the users. What is more is that fields and custom modules are searchable.

Much More Improved Calendar

The calendar in Sugar is never without something new to offer as it is improved to the point that every user would love to see it. Aside from creating recurring calls and meetings, users can also change meetings and calls during with the comfortable drag and drop interface. In fact, users are allowed to boost attendance by the email reminders that are automatically sent before the scheduled meetings. With the new integration of iCal, users can view the information on the meeting in other calendars. Moreover, there are plug-ins for IBM Lotus Notes and Microsoft Outlook in Sugar to allow the syncing of meetings to calendar applications.

Business deals are now closely attainable as sale personnel are aided by the new collaboration between SugarCRM and IBM. Every sales department can become more efficient in dealing with existing clients, customers and prospects.

Furthermore, there are also improvements specifically designed for Sugar developers and administrators and they include:

Enhanced email and browser platform support.
Infrastructure betterment for customers in sugar On-demand.
Introduction of an architecture that is pluggable to enable developers have easy integration of other business applications.
Database refactoring and better performance to UI.
Implementation of new side-caching framework for new clients.

More features with IBM:

With a pre-integrated pattern for the PureApplication System from IBM,
Sugar is made applicable to the new PureSystems.

More IBM connections integrations to offer enhanced user experience for social business.

Improved integration of Microsoft Outlook and Expanded connection to the Smarter Commerce of IBM.