SUGARCRM CORPORATE
SugarCRM Corporate edition is focused on marketing, support information and sales to improve the productivity of employees and enhance executives’ visibility into the performance of the company.
SugarCRM Corporate includes Sugar Mobile Plus to provide real-time and offline-sync CRM integration with Blackberry, Android and iPad and iPhone.
Allows remote updates of Sugar quickly:
– Makes critical data on CRM available anywhere including contacts, opportunities, sales and meeting notes.
– Provides offline access for productivity in-flight without connectivity
– Synchronizes in the background
– Prevents CRM information losses by remotely wiping data from mobile devices
– Secures locally-stored data on mobile devices
– Enables immediate collaborate and data sharing to boost productivity
– Includes capability that is multi-lingual
– Maximizes the adoption of users with intuitive interface
– Simplifies scaling and configuration
– Supports robust access security
– Utilizes open web services standards
SugarCRM covers mobile capabilities and enhanced support:
– Offline capabilities with preloaded data
– CRM data stored on the mobile device
– 1 development box
– 3 support contacts
– 12×5 (by region) support hours
– Unlimited support cases
– 2 hours of P1 response time
– 30 GB of document storage with Sugar On-Demand
Most common components:
SALES
– Accounts and activity tracking & history
– B2B and B2C configuration
– Competitor tracking and contacts
– Contact management and customizable sales process
– Document and integrated content library
– Lead capture, scoring, routing & assignment
– Opportunity tracking and product catalog & tracking
– Quote management and sales forecasting
– Sates teams and territory management
– Third-party sales methodologies
MARKETING
– Email marketing and marketing campaigns
– Marketing reports and campaign dashboards
– Mass email and web to lead capture
– Newsletter management and SMS marketing campaigns
– Integration with other marketing automation
CUSTOMER SUPPORT
– Facebook, Twitter and LinkedIn
– Blogs and emails
– Google Apps and Cisco WebEx meeting center
– Citrix online GoToMeeting and sales intelligence
– Maps and LotusLive Engage
– Social collaboration and SMS
GLOBAL CRM
– Support for 22 languages
– users can enable or disable most common languages
– allows the use of native language for improved usability and CRM adoption
Multi-currency support
– worldwide currencies are supported while users can report on main default currency
OTHER FEATURES:
– unlimited API calls
– regular back-ups of customer data
– choice of either on-premise or cloud-based CRM deployment
