1CRM – Amazon Connect Dialer integration
1CRM helps you increase customer satisfaction while reducing support costs. One of the ways this is made possible is by using integrations. Integrations save time and promote collaboration, allowing you to access every tool and information from a single platform.
Now, you can integrate 1CRM with Amazon Connect. You can schedule calls or even automatically make calls to customers using the outbound contact API. You can schedule automated calls for appointment reminders or notifications. 1CRM can take advantage of the outbound contact API by using specific event triggers.
No more going back and forth with separate applications. You can even create notes directly from the widget that will automatically synchronize into 1CRM.
Contact us to see how we can help you take full advantage of this integration.